Ordering through our website is a quick and secure way to purchase products and therefore we generally prefer to process orders placed online. There is also the option to give us a call and place your order manually, with payment options including debit/credit card, Paypal, bank transfer or cheque.
If you place an order and subsequently change your mind, please let us know as soon as possible. If the goods have not yet been dispatched you can amend your order.
Orders weighing more than 2KG would automatically be sent through a tracked delivery service. For orders weighing less than 2KG, there would be both tracked and non tracked delivery options available when going through the checkout process. Once goods have been sent, we will forward an email to confirm that your order has been dispatched, including any relevant tracking details.
Motor kits and LifePo4 battery packs come with a 1 year limited warranty. The warranty does not cover water damage to the motor, running the motor on higher voltages than specified and wrongly wiring the motor to the battery..
Should you have a problem or issue with any products you have purchased please use the contact us form in the first instance to make us aware of the situation.
If we cannot resolve the issue via email / telephone communications we may require you to return the goods back to us. You will need to package the item/s carefully to protect from damage in transit. If the nature of the return falls within the warranty there will be no charge for repair and subsequent postage costs for returning item/s back to the customer. Due to our competitive pricing policy the customer is responsible for the costs associated with returning defective products back to us.
Once we have received your returned item/s we will confirm receipt by email and keep you updated on returns process.
Our website is setup to accept payment via Paypal and Worldpay, which offer a safe and secure way to pay for goods. The following credit / debit cards can be used; Visa / Delta / Electron, MasterCard / Eurocard, PayPal Top Up Card, Maestro, Solo, American Express
Payments should be sent in British Pounds (GBP)
If required payment can be sent by cheque or bank transfer. You will still however need to create a customer account so we have all your details for sending goods out. Please use the 'Contact Us' page if you would like to send payment by cheque or bank transfer.
Sending payment through Paypal / Worldpay will charge to your account immediately however it may take a few days to show up on your statement. Paying by cheque will result in a slight delay in the goods being sent until funds have cleared.
We currently deliver goods within the UK and Europe
Postage rates displayed on our website apply to delivery within mainland UK. Please contact us for competitive delivery rates within Europe.
We use several courier brokers to ensure that we continue to offer competitve delivery rates both within the UK and Europe.
The majority of parcels we dispatch are tracked and will require a signature to confirm receipt of goods.
Yes anyone at the delivery address will be able to sign for receipt of the goods.
Should no one be at the designated address to accept delivery a card will be left to advise of the attempted delivery and the parcel company will try again the next day. The couriers contact details will be provided should there be any queries.
Unfortunately there is no specific delivery time for goods to arrive.
Please check the product listing carefully and if you still can't find the information you require please us the 'Contact Us' form.
We try to keep product lines well stocked however do run out of items from time to time. Please contact us to find out availability of specific products.
We currently stock 200, 250, 360, 500, 650, 720 and 900 watt motor kits.
Motors between 200w - 650w require 24v battery. 720w motor operates on 36v. The 900w motor can operate on either 36/48v battery.
200w - 500w motors have a controller which is built into the motor housing. 650w - 900w motors come with an external controller box.
The kit is supplied as standard with a twist throttle however we can sent out the thumb throttle option if required. Please specify this at checkout should you prefer thumb throttle.
We would recommend that the motor kits are used with good quality LifePo4 battery packs offering high discharge rates.